Frequently Asked Questions
Currently All Delivery Is Standard Delivery
Standard Delivery : Your order will be delivered 3-5 working days from the date you place your order.You will receive an email confirming your delivery date
FREE Standard Delivery over £60 (*Exclusions apply) – minimum spend of £40
Delivery will be 3-5 working days from the date you place your order.
Standard delivery is only £12.99 for orders under £60. Minimum order value is £40.
*Excludes large and high value items.
If you place your order between Monday – Wednesday, we aim to deliver between Thursday – Saturday
Can you deliver to my location?
While geographical location can restrict some of the delivery services we are able to offer on some products, we deliver to most postal areas in London.
We currently do not deliver to outside of London.
You can email us Afrifoods@outlook.com
If you are a registered customer, you can track your order within the My Account section.
Log in via the Log in / Register link at the top of the page.
Within your account page (also accessible from the top of the page once signed in), you can track your order from within the Order History section.
If you have not yet registered with us, you can track your order once it has left our warehouse, we’ll send you a tracking link once your order is on its way.
The courier will provide updates about your delivery via SMS and/or email.
From time to time there may be disruptions in our delivery network.
We currently do not offer this.
You will receive an email alert when your full order is dispatched from our warehouse.
If you supplied us with a mobile phone number during checkout, you will also receive a text message. Some of our couriers will additionally send you a delivery time notification via email / SMS message.
This is dependent on the product and your location.
There is a £40 minimum spend for delivery. (In London ONLY)
Enjoy free standard delivery on orders over £60, excluding large and high value item deliveries. For orders under £60, standard delivery is charged at £12.99
We will put all the orders from your basket together.
Yes, delivery will be on Thursday, Friday and Saturdays.
If we try to make a delivery but there’s nobody at the address to accept your order, the courier will let you know we stopped by. We will aim to leave it in a safe place or with a neighbour.
On 1st May 2018 in Scotland and 2nd March 2020 in Wales, legislation was introduced that means that the pricing of alcohol must be at least 50p per unit. Because of this some lines are no longer available for delivery online. Affected products may still be available in store, but the prices and “Alcohol by Volume” or “ABV” measurements in our Scottish and Welsh stores may vary to the prices and “Alcohol by Volume” or “ABV” displayed online. Click here to view affected products
You will be notified throughout the online shopping process that certain products are not available in Scotland or Wales. If you place an order for any such products to be delivered to an address in Scotland or Wales then they will be removed from your order and their value refunded to you. You will receive an e-mail explaining what has happened. We will still look to provide any other products in your order.
You will not be able to amend any delivery information once your order has been received; however if you are worried about missing your delivery, be assured that most of our carriers will attempt up to 3 times to deliver, or may be able to leave your parcel in a safe place or with a neighbour if you are not home.
Click here for more information on missed deliveries.
Click here to see if weather conditions are affecting deliveries in your local area.
Our pre-order service allows you to order and pay for items now, which we will send to you when they come into stock.
A pre-order item will display an estimated dispatch date, however if we can send this to you early we will!
If you have placed a standard delivery order which contains pre-ordered items, delivery will be made within 3-5 working days from the estimated dispatch date.
Large item or High Value Item Delivery
If you have placed an order which contains a pre-ordered large or high value item, delivery will be made within 2-7 working days from the estimated dispatch.
We are committed to delivering responsibly packaged goods and our range is constantly reviewed.
Where possible, most of our products will be packed and wrapped in recyclable or reusable materials. However, due to the size and weight of some products, you might receive a package in a specialist or manufacturer’s package.
Click here for more information on how we are tackling packaging and plastic waste throughout our business.
Our network of carriers have been affected by the disruption caused by COVID-19.
In line with latest Government guidance we are making the health and safety of our colleagues and delivery partners a priority.
You can view full tracking details of your order by clicking the link on your dispatch email. Most of our couriers will also provide updates about your delivery via SMS and email.